Questions, answered.
If something isn’t covered here, reach out on Instagram. I’m always happy to help.
How do I book an appointment?
Bookings are made online. Head to the booking page, choose your service, and pick a time that works. You’ll get a confirmation when you book, and I’ll send the exact studio address closer to your appointment.
Can I book same-day?
Yes, whenever there’s availability. Bookings close 3 hours before an appointment time, so if a slot is showing as open, you’re welcome to book it.
How do I pay?
Payment is taken on the day of your appointment, by card via Zeller. You can tap, or use Apple Pay or Google Pay.
Where is the studio?
Birdie is a private home studio in Preston, Melbourne. The exact address is sent to you closer to your appointment. It’s not listed publicly.
Do I need to do anything before my appointment?
Come with clean skin. No heavy makeup on the brow or eye area if you can. If you’re booking a lash treatment, contact lenses will need to come out for the appointment.
What is the Quick Suitability Check?
A short set of questions at booking about anything that might affect your appointment, like recent treatments, active skincare, or eye conditions. It only takes a few seconds if nothing applies to you. Flagging something doesn’t mean your appointment can’t go ahead. I may just need to adjust part of the treatment, and I’ll be in touch if anything needs to change.
What is your cancellation policy?
I ask for at least 24 hours’ notice for any cancellations or changes. Last-minute cancellations mean that slot can’t be filled by someone else. I appreciate you keeping that in mind.
What is brow lamination?
Brow lamination restructures your brow hairs so they sit up and forward, giving you that fuller, brushed-up look. The solution is applied to soften the hair structure, the hairs are set in place, and the result holds for six to eight weeks.
Will my brows look natural?
That’s always the goal. I work with your natural hair direction and shape, not against it. Lamination looks best when it enhances what’s already there.
How long does brow lamination last?
Six to eight weeks for most people. How well you look after them in the first 48 hours makes a difference. See the aftercare page for details.
Is brow lamination suitable for everyone?
It suits most brow types, but very fine or damaged hair may not respond as well. If you’re unsure, get in touch before booking. I’m happy to give you an honest answer.
Do you offer Korean lash lifts?
Yes. Korean lifting is one of the techniques I use at Birdie. Rather than asking you to choose a technique before your appointment, I customise the lift around your natural lashes, eye shape and the finish you want. Your styling is selected on the day, whether that means a softer rounded curl, stronger root lift, or something in between.
Can I wear mascara after a lash lift?
Yes, after 24 hours. Avoid waterproof formulas. They’re harder to remove and can be rough on lifted lashes. Most people find they don’t need mascara at all after a lift.
How long does a lash lift last?
Six to eight weeks, depending on your natural lash cycle and how well you follow the aftercare. Keeping lashes dry for the first 24 hours is the most important thing.
Is it really a home studio?
Yes, and deliberately so. There’s no waiting room, no front desk, no one else coming in and out. You come straight in, settle into the chair, and that’s the appointment. It’s a lot calmer than a salon.
Will anyone else be there?
No. Birdie is a solo operation. Your appointment is yours. No other clients, no background noise, my full attention on you.
Is there parking?
Yes, street parking is available. I’ll include parking details with your address.
Still have a question?
Send me a message on Instagram and I’ll get back to you.